#Quickpick logistics full

Customers expect the delivery to be clean, efficient and trouble-free. Lotay added: “Cross docking, replenishment and pick facing are some of the tools we use to ensure we are always meeting the customer’s service level agreement, for example, if it’s next day delivery. Plus, by using the WMS’ cross docking functionality, Vax can identify when a product is to go directly to the pick face for an order, rather than being put away. The introduction of pick waves, managed by the SnapFulfil system, has also helped the company to reduce warehouse labour.

#Quickpick logistics full

If a customer does come to the site for vacuum cleaners and accessories, we ensure they get the full story from start to end – when it’s been picked, dispatched and signed for.” “Because a good customer experience from start to finish is vital, we’ve evolved too and started to offer things like free next day delivery, timed delivery and have opened the gates for nominated delivery.

This has led to Vax increasing its item picking areas and introducing pick face packing, whereby operatives pick from ground level at a fast rate, ensuring high success rates for forecasted replenishment.Īt the heart of this fulfilment success is SnapFulfil’s cloud-based WMS solution, as explained by Suki Lotay, European business systems lead at Vax: “The SnapFulfil system makes sure the pick is in place and the first time pick is successful, as for us it’s all about a quick pick, pack and dispatch. However, latterly the more fluid D2C division has marked a step-change from packing pallets to picking items. Global floorcare company Vax is enjoying huge growth in its ‘direct to consumer’ ecommerce channel, because of very low overheads and bigger margins.Ĭentral to this neat and clean expansion is the company’s best-of-breed SnapFulfil warehouse management system (WMS)- which was originally brought in to handle the inventory side of Vax’s B2B business, whereby large pallets had to be shipped into the distribution centres of retailers, such as Argos and Currys, for them to send onto their fulfilment centres.